Frequently Asked Questions

Everything you need to know about your Plaud AI experience.

What is the shipping timeframe for international orders?

We offer worldwide shipping. International orders typically arrive within 7-14 business days, depending on your location and local customs processing.

How does the Plaud AI warranty work?

Every device comes with a standard 12-month limited warranty that covers manufacturing defects in materials and workmanship under normal use.

What is your return policy for open-box electronics?

We offer a 30-day return window. To be eligible for a full refund, the device must be in its original packaging with all accessories included.

Are software updates included with my purchase?

Yes, we provide regular over-the-air (OTA) firmware updates to enhance device performance and introduce new AI features at no additional cost.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure and convenient checkout.

Is my data secure when using Plaud AI services?

Data privacy is our priority. We use end-to-end encryption for all cloud synchronizations and comply with global data protection standards to ensure your recordings stay private.