Returns & Exchanges
At Plaud.ai, we stand behind our AI-powered voice recording technology and offer a 30-day satisfaction guarantee for all hardware purchases. If you are not completely satisfied with your device, you may return it for a full refund or exchange within 30 days of delivery.
Initiate Your Request
Contact our support team at [email protected] with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Place the device and all original accessories, including charging cables and cases, back into the original retail packaging to ensure full credit.
Ship to Support Center
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Inspection and Refund
Once our technical team verifies the device condition, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing